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Global Accounts Receivable contact
To contact Americas General Collections Department:
Call Citrix-Americas Accounts Receivable department by calling us at 1-800-424-8749 option #5-2-2-then select the region:
1- ) US
2- ) Canada
3- ) Brazil
4- ) all other Latin American and Caribbean Countries
To contact Americas General Collections Department-Via email or call.
Note:
- Please look up at “State of the Bill to address of your company” and select the name of the Collectors Specialist assigned to that state on the list below and contact them with your inquiry.
- The Collection team Global Director Cristina Pardo is for Escalation only
- Sharefile inquiries should be directed to Donald Powell donald.powell@cloud.com and to Andrea Tiffany andrea.tiffany@cloud.com for escalations only and not to the Americas Collections Team.
- Billing issues or Tax inquiries please contact our Customer service department at 800-424-8749 Option #2 and a case will be open with the issue or contact them on following link: https://www.citrix.com/contact/customer-service.html
- Paperless: Choosing to be paperless has never been so easy: 1-Log in into your MyCitrix account or MyPartner central and 2- select to be enroll into the program 3- enter the email address of your choosing or contact our customer service department at 800-424-8749 Option #2 and request to be enrolled into the program.
| Collections | Position | Job | Direct Phone number | States Assigned |
|---|---|---|---|---|
| Cristhofer Venegas cristhofer.venegas@citrix.com |
Collections Specialist |
Collections |
General-954-267-3000 Direct-506 2589 8833 Ext: 2740836# |
AK – Alaska, FL – Florida, KS – Kansas, KY – Kentucky, LA – Lousiana, MA - Massachussetts,UT – Utah, VT – Vermont, TX – Texas, SC - South Carolina, WV - West Virgina, AR – Arkansas |
| Edgar Alonso Castillo Cubillo edgaralonso.castillo@citrix.com |
Collections Specialist |
Collections |
General 954-267-3000 Direct 506 2589 8838 Ext: 3340227# |
HI – Hawaii, IA – Iowa, IL – Illinois, NC - North Carolina, ND - North Dakota, NE – Nebraska, NJ - New Jersey, OH – Ohio, TN – Tennessee, PR-Puerto Rico, *Plus SHI-I32858677,C1038910,I25719832, CDW C1087295,I28384688,I26103026 |
| Helen Duran heleen.duran@citrix.com |
Collections Analyst |
Collections |
General 954-267-3000 Direct Number 506 2589 8837 Ext: 4350387# |
AL – Alabama, OK – Oklahoma, DE – Delaware, ME – Maine, RI - Rhode Island. All Canada. *Plus All Ingram US accounts (multiple states) C4303204,I10279338,I29336135,I28454216,I33323165,I2005066. Plus Cisco I19369659, I9171030,C2017141,I26609857,I33287700. *Plus Ingram Canada C3788476, CDW Canada I10799345 |
| Josue Rodriguez josue.rodriguez@citrix.com |
Collections Specialist |
Collections |
General 954-267-3000 Direct 506 2589 8849 Ext: 5670763# |
CA – California, CO – Colorado, IN – Indiana, MD – Maryland, OR - Oregon |
| Juan Rodriguez Castrillo juan.rodriguez@citrix.com |
Collections Analyst |
Collections |
General 954-267-3000 Direct 506 2589 8832 Ext: 5820763# |
CT – Connecticut, MO – Missouri, MS – Mississippi, MT – Montana, NV – Nevada, WY – Wyoming, VA- Virginia, MI – Michigan.Plus*DXC I33436266, I30422507 ,WWT C2157980 *Plus All LAC accounts (AR-Argentina, BM-Bermudas,BO-Bolivia,BO-Bolivia, BO-Bolivia,CL-Chile,CO- Colombia,CR-Costa Rica, DO- Dominican Republic,EC-Ecuador,GT-Guatemala,GY-Guyana, JM-Jamaica, KY-Grand Cayman,MX-Mexico,PA-Panama,PE-Peru,PY-Paraguay, TC-Grand Turk, TT-Trinidad and Tobago,UY-Urugay, VE-Venezuela) *Except Licencias Online on all countries* |
| Sergio Saenz sergio.saenz@citrix.com |
Collections Specialist |
Collections |
General 954-267-3000 Direct 506 2589 8840 Ext: 7370723# |
GA – Georgia, ID – Idaho, MN – Minnesota, NH - New Hampshire, NY - New York, SD - South Dakota, WA - Washington-WA-DC |
| Luis Plazas luis.plazas@citrix.com |
Sr. Collections Analyst |
Collections |
954-267-8493 Ext: 28493 |
AZ – Arizona, NM - New Mexico, PA – Pennsylvania, WI – Wisconsin. *Plus All Arrow, Immix, EC America accounts I30024557, I30160877, I30055208, I30052536, I30071653, I25477494, I33259005, I25276522, I33989877, I30004440, I13754073, I30335429, I5564252,I30160877,I25276522 *Plus LAC-Licencias online in all All Countries* |
| Angelica Betancur Angelica.Betancur@citrix.com |
Sr. Billing Analyst |
Online billing and Manual & Proformas Invoices |
954-267-2331 Ext: 22331 |
Manual invoices and Online billing on Customers Portals |
To contact Americas General Cash Application Team: Ask-cash-apps@citrix.com
To contact Americas General Cash Application Team-Hybris Cloud: Hybris@citrix.com
To contact Americas General Credit Team: Ask-Credit@citrix.com
To Contact our Global General inbox-
ShareFile Accounts Receivable Team : ShareFileAR@Cloud.com
To contact EMEA Accounts Receivable Team-
General Email EMEA-Credit@citrix.com or call +44 1753276200
Collections |
General A/R Email |
Position |
General the switchboard |
|---|---|---|---|
| Anselmo Mura | ask-CreditEMEA@citrix.com | Global Credit Manager | 0044(0)175327 6229 |
| Gurpreet Suri | ask-CreditEMEA@citrix.com | Credit Risk Analyst | 0044(0)175327 6254 |
| Sue BenHassine | EMEA-Credit@citrix.com | Supervisor Collections Team | 0044(0)175327 6211 |
| Christiane Hempen | EMEA-Credit@citrix.com | Collections Analyst | 0044(0)175327 6235 |
| Sophie Koutcher | EMEA-Credit@citrix.com | Collections Analyst | 0044(0)175327 6348 |
To Contact APAC Accounts Receivable Team –
Call PH 61 2 8870 0800
Fax 61 2 8870 0600
| Collections | Position | Switchboard Phone number | States/Cities |
|---|---|---|---|
| Kevin Chang Kevin.Chang@citrix.com |
Lead Credit Specialist | PH 61 2 8025 8333 Fax 61 2 8870 0600 |
Japan & Korea, ANZ |
| Anitha K K anitha.k@citrix.com |
Sr. Credit and Collections | PH 91 80 39541000 ext.78003 Fax 91 80 39540060 |
India |
| Vidyashree M K |
PH 61 2 8870 0787 ext.72385 Fax 91 80 39540060 |
Region: ASEAN | |
| Rui Jia Rui.Jia@citrix.com |
Lead Credit Specialist | PH 61 2 8870 0787 Fax 61 2 8870 0600 |
Greater China Region |
| Jack Bal Jack.Bal@citrix.com |
Mgr Credit II, Order-to-Cash | PH 61 2 8025 8106 Fax 61 2 8870 0600 |
Credit Manager APJ |