Discover how to drastically reduce MTTR and resolve end user experience issues effectively with step by step troubleshooting scenarios in this expert session. “Citrix is slow” is a common complaint, but often the source of the problem falls outside the Citrix environment. Citrix Ready and Goliath are teaming up to show you how the right technology can help you break down IT silos, provide comprehensive visibility into all the other IT elements that could be impacting end users, serve up correlated data in a meaningful and actionable way, and provide objective data of actual end user experience. See how even a novice IT support specialist can quickly identify root cause and permanently resolve user experience issues– often in just a few clicks!

Key takeaways:

• Discover how to quickly isolate root cause and reduce MTTR
• Learn how to prove user behaviour impact on session performance
• See how embedded intelligence can help you get ahead of issues
• See how to overcome siloed IT and ultimately reduce both tickets and escalations

Speakers